Shipping times and costs
- In-store collection is available within 1 to 7 business days. Next-day and Express delivery options are also available.
- The delivery guarantee only applies to UK mainland parcels. For international and non-mainland parcels we aim to dispatch within 24 hours of the order being received — please allow 7–10 working days for delivery. A first attempted delivery counts as the guaranteed delivery.
- If items are out of stock you will be notified by phone or email.
- We use a reliable delivery service with full tracking details available. A signature will be required on delivery, and we will only deliver to the address where the card used for payment is registered.
- If you wish to have your parcel delivered to an alternative address, please contact us — you can pay by cheque, postal order or bank transfer. Once we have cleared funds we will dispatch your order. These orders are not guaranteed delivery within 3 working days of ordering, but within 3 working days from when the funds clear. We need 5 working days for funds to clear.
Payment methods
House of Serene accepts card payments (Visa, Mastercard and American Express, securely processed by Stripe) and PayPal — shop without entering your card details on our website; your PayPal account is charged once the order is completed.
Cheques should be made payable to House of Serene with your order number clearly written on the back. Goods are dispatched once a cheque, postal order or bank transfer has cleared, which can take up to five working days — orders are held for 7 days before they are cancelled for non-receipt of payment.
All orders are charged in pounds sterling. Any prices shown in other currencies are approximate and can vary — please contact your bank for current rates.
Exchanges, returns and refunds
Stock availability
We always try to ensure all stock is available when ordered, but demand for our goods is high and sometimes we run out faster than we expect. To avoid disappointment, order as soon as possible. If an item is out of stock at the time of dispatch we will try to contact you by phone or email, so please give correct contact details when you order. If details are wrong or we get no response, House of Serene reserves the right to cancel the out-of-stock items and send the rest of the order.
Returns policy (mail orders)
We do not offer free returns — all returns must be paid for by the customer. Please include a note with your order and contact details, and what you would like us to do with the order.
You have cancellation rights of 7 working days, starting the day after the goods are delivered. If an item is unsuitable, return it unworn and unwashed within 7 days of receipt for a refund, or within 14 days of receipt for an exchange. Jewellery can be returned for an exchange or refund on the same terms (unworn; refund within 7 days, exchange within 14 days). Refunds are made by cheque or card within 14 working days.
Returns policy (store)
If you change your mind, return the unused goods to us with the original till receipt or adequate proof of purchase within 7 days and we will offer you an exchange or a credit note. For hygiene reasons we do not accept returns of pierced jewellery. This does not affect your legal rights, including your right to a refund, replacement or repair where goods are faulty or mis-described.
Return address:
House of Serene, 591 Stockport Rd, Levenshulme, Manchester, M13 0RX, United Kingdom
House of Serene guarantee
If an item is unsuitable you can send it back for a refund within 7 days of receiving your order, and we will be happy to refund you. Terms & conditions apply.
Disclaimer
All items in the catalogue are subject to availability. Design, size and colours may vary slightly — colours are not guaranteed. Please wash clothes separately. All care has been taken to ensure that product descriptions and specifications are correct at the time of publication; however, specification and detail may change.
